Privacy Notice
Privacy Policy
At herohanfacai, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, protect, and share your Personally Identifiable Information (PII) when you visit our website or make a purchase.
1. Information We Collect
We collect information to provide a smooth shopping experience and securely fulfill your orders.
Information You Provide:
When you:
- Place an order
- Create an account
- Subscribe to emails
- Contact customer support
We may collect details such as:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment-related information
Automated Information:
While browsing, we automatically collect:
- IP address
- Device and browser details
- Interaction data through cookies and similar technologies (see Section 5)
2. How We Use Your Information
We use collected data for:
Order Fulfillment:
Processing payments, arranging shipping, and sending order updates.
Customer Experience:
Personalizing your experience and improving our website and products.
Communication:
Responding to inquiries and sending updates or promotions if you opt in.
Security & Fraud Prevention:
Protecting against unauthorized transactions and fraudulent activity.
3. Data Protection & Security
Your information is stored securely:
Encryption:
Sensitive payment information is transmitted using SSL technology and encrypted by our payment gateway.
Access Control:
Personal information is accessible only to authorized personnel.
No Card Storage:
herohanfacai does not store credit or debit card information.
4. Third-Party Disclosure
herohanfacai does not sell or trade your personal information.
We may share information with trusted partners who help us operate our website, process payments, fulfill orders, or provide services.
Advertising & Marketing Partners:
We allow partners to place cookies or pixels to deliver relevant advertisements. These partners may track online activity across websites.
Partners may include:
Meta (Facebook / Instagram):
https://www.facebook.com/privacy/
Google:
https://policies.google.com/privacy
AppLovin (Axon):
https://legal.applovin.com/privacy/
You can opt out of targeted advertising through these partners or adjust your browser settings.
5. Cookies Policy
herohanfacai uses cookies to improve your shopping experience.
Strictly Necessary Cookies:
Required for basic site functionality, including cart and checkout features.
Analytics Cookies:
Help us understand website usage and improve performance.
Marketing Cookies:
Used by advertising partners such as Meta and AppLovin to provide relevant advertisements.
You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
Shopify Cookie Policy:
https://www.shopify.com/legal/cookies
6. Third-Party Links
Our website may include links to other websites.
These websites operate independently and have their own privacy policies.
herohanfacai is not responsible for the privacy practices, content, or services provided by third-party websites.
7. California Online Privacy Protection Act (CalOPPA)
Users may visit our website anonymously.
We maintain the following privacy practices:
- Our Privacy Policy is clearly visible on our website.
- Changes to this policy will be posted on this page.
- Users may update or correct their information through their account or by contacting us.
Do Not Track Signals:
herohanfacai honors applicable Do Not Track (DNT) signals and disables tracking when enabled where required by applicable laws.
8. Children’s Privacy (COPPA)
herohanfacai does not knowingly collect personal information from children under the age of 13.
If you believe that your child has provided personal information through our website, please contact us immediately, and we will take appropriate steps to remove such information.
9. Data Breaches
In the unlikely event of a data breach:
- Affected users will be notified via email within 7 business days.
- A notice will be posted on our website within 7 business days when required.
10. CAN-SPAM Compliance
We use email addresses to process orders, provide updates, and communicate with customers.
Promotional emails (when customers choose to receive them) comply with CAN-SPAM requirements:
- No misleading subject lines or sender information
- Emails are clearly identified as promotional communications
- Unsubscribe options are included and honored promptly
11. Contact Us
For questions about this Privacy Policy or your personal data, please contact us:
Email:
support@herohanfacai.com
Phone:
+1 (934) 345-2899
Company Name:
HONGKONG LEBIN LIMITED
Business Address:
RM D07, 8/F, KAI TAK FTY BUILDING,
NO. 99 KING FUK STREET,
SAN PO KONG, HONG KONG