Shipping Policy

Shipping Policy

At herohanfacai, we are committed to providing a smooth, reliable, and professional delivery experience. Every order is handled with care to ensure your products arrive safely and promptly at your doorstep.

1. Order Processing Time

All orders are processed within 2 business days (excluding weekends and holidays) after payment confirmation.

Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your package’s delivery progress.

2. Shipping Rates & Free Shipping

  • Standard Shipping:
    Orders below the free shipping threshold are charged a flat shipping rate of $5.99 at checkout.
  • Free Shipping Offer:
    We are pleased to provide Complimentary Standard Shipping on all orders over $48.98.

3. Estimated Delivery Times

Orders are shipped through our global fulfillment network to provide reliable delivery service.

Estimated delivery times:

  • United States: 7–12 business days
  • Canada / United Kingdom / Europe: 7–15 business days
  • Australia / New Zealand / Asia: 8–15 business days

Note:
These are estimated delivery timeframes. Actual delivery times may vary due to factors outside our control, including customs processing, holidays, weather conditions, and local carrier delays.

4. Order Tracking

Once your order has been shipped, tracking information will be sent to your email address.

You can monitor your package through our Track Your Order page or directly through the shipping carrier’s tracking system.

Please allow up to 48 hours for tracking information to become available after shipment confirmation.

5. Customs, Duties, and Taxes

herohanfacai is not responsible for any customs duties, taxes, or additional fees required by your destination country.

Customers are responsible for any charges imposed by customs authorities during or after delivery.

6. Damaged or Lost Items

Your satisfaction is our priority.

Damaged Items:

If your order arrives damaged, please contact us within 72 hours of delivery and provide:

  • Photos of the damaged product
  • Photos of the packaging
  • Your order number

Email us at:

support@herohanfacai.com

After reviewing your request, we will arrange an appropriate solution, including a replacement or refund when applicable.

Lost or Stolen Packages:

  • herohanfacai is not responsible for packages marked as “Delivered” by the shipping carrier but later reported missing.
  • Please check with neighbors, household members, or your local delivery provider first.
  • If necessary, contact the shipping carrier to file a claim.
  • We will provide tracking details and shipping information to assist with your investigation.

Refunds cannot be issued for packages confirmed as successfully delivered by the carrier.

7. Contact & Business Information

Brand Name:
herohanfacai

Legal Entity:
HONGKONG LEBIN LIMITED

Customer Support Email:
support@herohanfacai.com

Customer Service Hotline:
+1 (934) 345-2899

Business Address:
RM D07, 8/F, KAI TAK FTY BUILDING,
NO. 99 KING FUK STREET,
SAN PO KONG, HONG KONG