Shipping Protection & Tipping Policy

At herohanfacai, we offer a few optional services that customers may choose to add during checkout. These extras are designed to provide additional peace of mind or allow you to show appreciation for our team. Neither service is required to complete a purchase.

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1. Optional Services Only

Shipping Protection and Tipping are completely optional.

You will only be charged for either service if you actively select it before completing your order.

• Shipping Protection:
  An optional add-on intended to provide additional protection for your package in the event of certain delivery-related issues, such as loss, damage, or theft.
• Tipping:
  A voluntary contribution that customers may choose to leave as a thank-you to the people who help process, fulfill, and support their orders.

If you do not select either option, no additional charge will be applied.

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2. Shipping Protection

Customers who select Shipping Protection at checkout may receive coverage for eligible issues that occur while an order is in transit.

The exact terms, covered situations, limitations, and exclusions are outlined on our Shipping Protection product page:

Shipping Protection Details:
https://herohanfacai.com/products/shipping-protection

Please review the applicable terms before purchasing Shipping Protection so you understand what is and is not covered.

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3. Refunds for Optional Services

We understand that customers may occasionally select an optional service by mistake or decide afterward that they no longer want it.

If you purchased Shipping Protection or added a Tip and subsequently change your mind, you may contact us to request a refund of the applicable optional charge.

These optional amounts can be refunded separately from the merchandise in your order.

This also applies if your order has already been shipped, provided that the request concerns only the Shipping Protection or Tip charge.

Our goal is to make these optional services straightforward and transparent, with no unnecessary hassle when requesting a refund.

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4. Contact Our Support Team

If you have questions about Shipping Protection, Tipping, or would like to request a refund of either optional service, please contact the herohanfacai customer support team.

Phone / SMS:
+1 (934) 345-2899

Email:
support@herohanfacai.com

Website:
https://herohanfacai.com

When contacting us, please include your order number whenever possible so that we can locate your purchase and assist you more efficiently.

We are committed to providing clear information and responsive support throughout your shopping experience.